Terms and Conditions


These Terms and Conditions govern the access to and use of the website www.deannamariemason.com (hereinafter, the “Website”) held by SPLIT ROCK, S.L. (hereinafter “SPLIT ROCK”), with Tax Identification Code (CIF) B-86756558 and corporate address in c/Salamanca number 3, Urbanización La Cabaña, 28223, Pozuelo de Alarcón (Madrid)

Any person who may enter or use the Website shall be deemed to be a user (hereinafter, the “User”) and accept these Terms and Conditions, as well as any amendments and/or legal texts added hereto by SPLIT ROCK in the future.


Through this Website, SPLIT ROCK and Ms Deanne Marie Mason provide the Users with information, books, articles, videos, seminars and other content (hereinafter, the “Content”) aimed at providing support and aid to expatriate families, as well as to parents in connection with the behaviour of their children and on matters pertaining to paediatrics and family medicine.


Users undertake to make a lawful, diligent, honest and correct use of any information or Content they may have access to through the Website, subject to the principles of good faith and with due consideration at all times to applicable law and the present Terms and Conditions.

In particular, and without limitation, Users of the Website shall refrain from:

  1. Using the Website for fraudulent purposes, or sending or using any unlawful, offensive, abusive, indecent, slanderous, obscene, offensive or threatening materials of any kind, or materials which may entail an infringement of intellectual property rights, registered trademarks, confidentiality rights or any other rights of SPLIT ROCK or third parties.
  2. Causing maliciously or deliberately any damages which may harm or alter the Website itself, or introducing or spreading computer viruses which may produce non-authorized alterations in the contents or systems of the Website.
  3. Providing data which are not truthful, exact, complete and/or up-to-date, entering the Website using the name or identification details of another User, or taking the place of any other person or identity.
  4. Duplicating, copying, distributing, transforming or modifying the information and the Content stored on the Website, unless the User has the authorization of the holder of the relevant rights.


Access to the articles and a large portion of the Website’s content shall not require registration by the Users. However, the purchase of certain Content, such as books and videos, shall require such registration.

Users shall bear full responsibility in connection with the use of their own account. Consequently, Users shall be responsible for the appropriate custody and confidentiality of the user name and/or passwords enabling access to their account, and undertake not to assign the use thereof, whether temporarily or permanently, or enable access to their account to third parties.

By virtue of the above, Users undertake to inform SPLIT ROCK immediately via of any undue use of their user name and/or password caused by circumstances such as the theft, loss or non-authorized access to same, in order to cancel said user name and/or password immediately. Failure to notify said circumstances shall render SPLIT ROCK exempt from any responsibilities which may result from the unlawful use of the name and/or password by non-authorized third parties.


The Website makes it possible for the Users to purchase Content online and, in certain cases, in physical format or offline (in the latter case, the content shall be specifically referred to as “Products”).

Any Users wishing to acquire Content through the Website must register in the Website by completing the data requested on the registration form.

5.1. Price and Means of Payment

Content purchase prices and means of payment shall be described on the Website.

Except as otherwise expressly provided, said prices shall not include delivery and other additional services in the event of purchase of the Products. Delivery expenses shall be explained in detail prior to purchase and must be accepted by the User before completing the purchase.

5.2. Right of Withdrawal

In connection with the purchase of Products, under the General Act for the defence of Consumers and Users (Ley General para la defensa de los Consumidores y Usuarios), the User may return a Product within fourteen (14) calendar days as of receipt thereof without penalty and without the need to state the reasons for such return, provided that he/she shall bear any direct costs resulting from such return of the Product to SPLIT ROCK.

In order to return the Product, the User shall contact SPLIT ROCK at the address stated in point 1 of the present Terms and Conditions or via the email address , sending a fully completed copy of the withdrawal form enclosed as ANNEX 1.

The Products must be returned in perfect condition; otherwise, it may experiment a devaluation which shall be subtracted from the amount refunded.

Any payments made shall be refunded as soon as possible and, in any event, within fourteen (14) calendar days as of the communication of the User manifesting his/her wish to withdraw. SPLIT ROCK reserves the right to retain said refund until the receipt of the Product, or, if earlier, until the User has produced proof of return of the Product.

The right of withdrawal herein shall not be applied to the online version of the Content.

5.3. Guarantees

The User may return to SPLIT ROCK, free of charge, any defective Products or Products which are in poor condition on arrival.

Considering the nature of the Products, the User shall have a month as of receipt thereof to communicate to SPLIT ROCK his/her non-acceptance of the Product.

In order to return the Product, the User shall contact SPLIT ROCK by means of a letter sent to the address that appears on point 1 of this document, or by email to , stating in detail the defects observed in the Product. Upon receipt of said communication, SPLIT ROCK shall indicate to the User, if applicable, the form of collection or delivery of the Product at its warehouses, free of charge to the User.

Upon receipt of the Product and verification of its defects, SPLIT ROCK shall proceed to replace the Product by sending another Product free of charge to the User, or by applying a discount to or returning the purchase price, as applicable, within a month as of the date in which SPLIT ROCK may confirm to the User that the return has been accepted.

In the event that SPLIT ROCK verifies, upon said return, that the damage in the Product was caused by an incorrect handling thereof by the User, SPLIT ROCK reserves the right to reject said return.

The above guarantee shall not be applied to online versions of the Content.


SPLIT ROCK has a very serious approach to the protection and defence of intellectual and industrial property rights. For this reason, we inform the Users of the following:

  • Any intellectual and industrial property rights in the Content offered through the Website shall remain the exclusive property of SPLIT ROCK or third parties authorized by SPLIT ROCK to use same on the Website, and SPLIT ROCK or such third parties shall retain exclusive exploitation rights in connection therewith.
  • SPLIT ROCK does not hereby grant any license or authorization to use any of its intellectual and industrial property rights or any other properties or rights related to the Website, and in no case shall it be understood that access to and navigation on the Website or purchase of Content by the User entails a total or partial waiver, transfer, license or assignment of said rights by SPLIT ROCK.
  • Under the provisions of Royal Legislative Decree 1/1996, of 12 April, approving the Consolidated Text of Intellectual Property Act (Real Decreto Legislativo 1/1996, de 12 de Abril, por el que se aprueba el Texto Refundido de la Ley de Propiedad Intelectual), and Trademark Act 17/2001, of 7 December (Ley 17/2001, de 7 de diciembre, de Marcas), as well as other complementary legislation on intellectual and industrial property, any public reproduction, transmission, adaptation, translation, distribution or communication, including the placing at the disposal of or any other form of commercial exploitation and/or amendment of all or part of the Content of the Website, is forbidden without the prior express authorization of SPLIT ROCK.
  • Any use of the Content not previously authorized by SPLIT ROCK shall be considered a serious infringement of intellectual or industrial property rights and shall be prosecuted under the law.


SPLIT ROCK has made all and every effort necessary to enable the information and comments included in the Content to be as exact and correct as possible, as well as helpful to the Users. However, said information and comments must be considered as merely indicative by the Users.

Consequently, SPLIT ROCK offers no guarantees with regard to and may not be held responsible for the existence of any errors in said Content, the use given to the Content by the User or the lack of usefulness thereof.

Furthermore, without limitation, SPLIT ROCK may not be held responsible for any of the following:

  1. iThe lack of availability, maintenance and effective functioning of the Website and/or its services or Content.
  2. The presence of viruses or malicious or harmful programmes on the Website.
  3. Any incidences or damages of any description which may derive from the lack of due diligence by the User or from the inadequate use of the Website or the Content, including any infringement of the intellectual and/or industrial property rights of SPLIT ROCK or third parties.
  4. Instances of force majeure, this term being understood as the failure, suspension or interruption of the services or the use of the Website as a consequence of energy restrictions, the failure of communications or the Internet, third party actions or omissions or any other causes or circumstances beyond the control of SPLIT ROCK which may prevent a normal use of the Website.
  5. Any links to other web pages which may be found on the Website and which may lead the User to other websites over which SPLIT ROCK has no control whatsoever. The User may enter and use the content of said other websites under his/her sole responsibility.


The Users may upload their comments and opinions to Website, provided always that said comments and opinions shall be free from expressions which may be deemed to be inappropriate or unsuitable for all audiences.

In particular, it is forbidden to upload comments or opinions which may be deemed unlawful, obscene, abusive, threatening, slanderous or which may impinge upon the privacy of third parties, infringe third-party intellectual property rights or be otherwise considered reprehensible or slanderous for third parties, as well as materials containing computer viruses, political propaganda, advertising content, chain emails, mass mailing or any other type of spam.

The content supplied to SPLIT ROCK by the User may not include private data of minors under 14 years of age; we therefore recommend that you publish this kind of information with caution, avoiding the use of names, surnames or other details which may enable the identification of minors under the age of 14.

The User recognizes that he/she has been informed that SPLIT ROCK may withdraw from its Website any content published by the User which, at the sole discretion of SPLIT ROCK, may infringe the rights of SPLIT ROCK or any third parties or these Terms and Conditions, all without prejudice to any legal actions which may be filed against the User by reason of said infringements.


SPLIT ROCK reserves the right to make any amendments as it may deem appropriate to the present Terms and Conditions. Said amendments shall be in force as of publication thereof on the Website but shall be previously communicated to the Users.


All clauses or matters contemplated in these terms of use shall be interpreted independently, without being affected by the rest of stipulations in the event that any one of them may be declared null and void by a final court resolution or arbitration award. In such case, the clause or clauses affected shall be replaced with another o other clauses to the same effect.


These Terms and Conditions are subject to Spanish law. The parties, expressly waiving any other jurisdiction, agree to submit any controversy which may arise in connection herewith to the Courts and Tribunals of the place of residence of the User, if the User is an individual, or the Courts and Tribunals of Madrid, if the User is a legal entity.



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